Frequently Asked Questions
Everything you need to know about your Embassy London experience.
Where are Embassy London shoes manufactured?
All our footwear is designed in London and meticulously handcrafted in small, family-run factories across Europe, primarily in Italy and Spain, using premium quality leather.
What is your shipping policy for domestic and international orders?
We offer standard and express shipping options worldwide. UK orders typically arrive within 2-3 business days, while international shipping times vary by destination, usually ranging from 5-10 business days.
How do I ensure I am ordering the correct size?
Our shoes generally run true to size. We provide a detailed size guide on each product page comparing UK, EU, and US measurements to help you find your perfect fit.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and in a resalable condition to qualify for a full refund or exchange.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather cream and avoiding prolonged exposure to water. Always store them in a cool, dry place using shoe trees to maintain their shape.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.